Return & Refund Policy

We are committed to making customers satisfied and helping you solve problems. If you want to start returning goods, you can contact this email: hwlmps@protonmail.com , and submit the order number, clear pictures or videos. If your return is allowed, we will notify you and provide you with the return address. Products sent back to us without requesting return will not be accepted. (if the return is caused by the customer, we will not agree to the return request. This needs special attention.)

①: 30 day unconditional money back guarantee for unopened and unused items
      For whatever reason, if you do not want the product within 30 days after receiving it, you can also contact us to request a return and refund. In order to get a refund of the product, the unused and unopened original packaging must be returned. The return freight shall be borne by the customer and cannot be returned. [send unopened package photos to my email and we will process them within 1-2 working days.]

②: return defective or damaged items:
     If the items you receive are defective or damaged, please contact our company email at the first time and provide us with photos or videos of the defective or damaged items within 7 days. In this case, we can refund the full amount after our inspection. [send photos of defective or damaged items to my email and we will process them within 1-2 working days.]

③: return incorrect or incompatible items:
     If the goods you received are completely different from the goods you ordered, or your equipment is incompatible with the goods (the original description of the goods on our website is wrong), please contact our customer service immediately and provide us with the following proof within 7 days:
Photos or videos of incorrect items;
Photos or videos that display errors or are incompatible with this product.